Everything you need to know
What if my A.I. doesn't have the answer?
For marketing, sales, or other complex queries that our system can't handle, it will automatically generate a personalized response indicating your interest to connect further. This email will be tagged with the specific issue, such as "marketing," and will be forwarded directly to the team member designated to handle such inquiries. For phone inquiries that cannot be resolved, a notification will appear on your dashboard. This alert will include details of the unresolved inquiry and provide step-by-step instructions on how to proceed, whether that means calling back the customer, sending specific information, or taking other appropriate actions. This system ensures no query goes unaddressed and enhances your team’s ability to respond efficiently to client needs.
How long does the setup take?
We strive to streamline the setup process for your bot, aiming to keep it under 5 hours in terms of your total time spent. This includes consultations, system access, answering our questions, and testing. Typically, this process is spread over 1-2 months, depending on the complexities of your needs. At Mengalo, we focus on reducing the setup time so you can start benefiting from your bot as quickly as possible. We handle the technical aspects—all you need to do is provide some input and approve the final product. This service is offered at no additional cost, and we do not initiate billing until you are fully satisfied with your product.
How will my A.I. update?
Your AI system offers versatile and convenient updating mechanisms. For routine modifications like updates to the information your AI is trained on, personality adjustments, or voice changes, you can easily manage these directly through your customer database. Additionally, your AI is designed to evolve alongside your business; it automatically incorporates updates by periodically scanning your website for any changes. For more substantial customizations, simply send us an email. We provide these bespoke adjustments at no additional cost, ensuring your AI always meets your current needs.
What other add-ons do you offer?
We offer a range of valuable add-ons to enhance your experience, including custom integrations with your systems at no initial setup cost. One of our standout features allows us to connect your system to a tracking service, enabling automatic delivery of live package updates directly to your customers. Additionally, our system can send follow-up communications, such as texts or emails, either to thank customers for their call or to provide them with information they requested during their interaction. Reach out to our team to learn more and tell us about your needs and we will tell you how we can help!