OMNI Channel Communication
Omni-channel communication enables seamless interaction across all platforms and points of online contact. This approach ensures that no matter how a customer chooses to communicate—be it via email, phone, social media, or live chat—the system provides a consistent and integrated experience. By maintaining a unified customer profile, omni-channel communication allows for personalized and informed interactions across every touchpoint, enhancing customer satisfaction and engagement.
Cross Intermediary Memory
(coming soon)
Cross intermediary memory is a feature that ensures seamless integration and memory across different communication mediums. Whether a customer reaches out via phone or text, the system recognizes their history and personalizes the interaction by pulling relevant information. This is possible if their phone number is linked to their email in a customer profile, which is automatically created when they place an online order or provide their information in any other way. This interconnected memory enhances customer experience by ensuring every interaction is informed and tailored to their needs.